Cookie policy by Rapid Recovery, 2026

Privacy Policy 

References in this policy to "we", "our", "us" or similar are references to Rapid Recovery Limited.

We are committed to protecting your privacy and handling your personal information in accordance with our legal obligations. This policy explains how we collect, use, and protect your information, regardless of how you interact with us.

By interacting with us, whether by using the Website, any other application or registration form or process (including any terms and conditions we provide to you) you are deemed to agree to this policy without qualification.   If you interact with us on behalf of another person or entity, you confirm that you have the authority to agree to this policy on their behalf. By doing so, that person or entity will be bound by this policy as if they had agreed to it directly. In this policy the words "including", "e.g." and similar words do not imply any limit.

From time to time, we will update this policy. All updates will be made available on our website at www.rapidrecovery.co.nz ("Website") and will take effect from the date they are made available. This policy was last reviewed and updated on the date indicated above.

1. What information do we collect? When you engage with us, the personal information we  collect or which we may hold about you may include, but is not limited to:
   
   1. Basic contact and identity information, such as your name, address, email address, phone number, and proof of identification;

1. Your height, weight, age and gender;

1. Billing and transactional details, such as billing address, payment information (e.g. credit or debit card number, account authentication), purchase or service history, and shipping/delivery information;

1. Any other personal information reasonably required by us to carry on our business, manage our relationship with you, or comply with legal obligations.

You have no obligation to provide us with any personal information that is requested by us. However, if you choose not to provide us with such information we may be unable to provide you with our offerings or the full benef

it of them. We may collect information about you that is publicly-available sources, automatically received (e.g. via cookies (text files saved on your device) when you use our Website and similar tracking technologies) and when we verify identity and other information you provide us. 

1. How do we use your information? We use your personal information: 

1. To identify you and for the operation of your account with us; 

1. To assist with the placement of orders from our Website;
2. To deliver and improve our offerings and maintain and develop our business relationship with you (including to contact you and/or your referees, deal with requests, enquiries, complaints, support and other customer service, to provide you marketing and advertising we think you may be interested in, for warranty purposes and to analyse and improve our Website or other online presence); 

1. To bill you and collect money that you owe us and to undertake credit checks of you (if necessary);

1. To monitor suspicious or fraudulent activity;

1. To protect and/or enforce our legitimate business interests and legal rights, including defending any claim and compliance with all legal, regulatory and audit obligations; and

1. For any other purpose authorised by you or by the Privacy Act 2020.

We may use your personal information for other purposes which are directly related to those above, as would reasonably be expected by you.

1. Who do we disclose your information to? 

We may disclose your personal information to reputable third party providers that work with us to provide our offerings (whether by facilitating, providing on our behalf, providing supplementary services or analysing how our offerings are used), or help us to market to customers. This may include, but is not limited to, online payment processing platform as such Stripe, persons who have referred you to us, our partners who assist with drop off and pick up locations, website service providers, credit agencies for assessment of creditworthiness and manufacturers, for product ordering, specifications and warranty purposes.

We may transfer your information in the case of a sale, merger, consolidation, liquidation, reorganisation or acquisition.

1. Other important information: 

1. How we keep your information secure: We use reasonable technical, administrative and physical security measures designed to safeguard and help prevent unauthorised access to the personal information we collect. If you provide us with personal information over the internet, that is at your own risk, but we will use reasonable security measures to meet our obligations under the Privacy Act 2020.. 

1. Links to other sites: If you follow a link from our Website to another site, that site’s owner will have their own privacy policy. You should review and understand it before providing any personal information. We are not responsible for the content, privacy practices, or policies of any third-party sites or services.

1. How long we keep your information: We will only retain your personal information for as long as it is required for the purposes outlined in this policy.

1. Your rights and contacting us: If you have any questions about this privacy policy, our privacy practices, or if you would like to request access to, or correction of, any personal information we hold about you, you can contact us at [email protected]. Your email should provide evidence of who you are and set out reasonable details of your request. We may charge you our reasonable costs arising from such requests and they are subject to certain grounds for refusal as set out in the Privacy Act 2020. You can also access more information on the Privacy Commissioner's website: privacy.org.nz.

We collect cookies to deliver you the best possible user experience.

Use this page to explain what data you collect, with which techniques and why you collect this data.